SUPPORT

Technical Support

End-to-end engineering support, from solution evaluation to mass production.

ENGINEERING SERVICE

Four types of engineering support across the project lifecycle

From requirement evaluation to production ramp-up, Chenhan joins your project as an engineering delivery partner — not just a module supplier.

01

Solution & Feasibility Evaluation

Based on scenario, accuracy and interface constraints, we deliver sensor, ISP and platform recommendations with a feasibility assessment.

  • Sensor and platform selection
  • Link bandwidth and interface budgeting
  • Cost, schedule and risk assessment
02

Optics & Image Tuning

Lens adaptation, 3A and color tuning, noise reduction and wide dynamic range optimization — delivered as a reproducible parameter set.

  • Lens and optics adaptation
  • 3A, color and denoising tuning
  • IQ parameters and test reports
03

Driver, Firmware & System Integration

Driver porting, protocol integration and multi-system compatibility verification across USB, MIPI, GigE and HDMI.

  • Drivers, SDK and reference code
  • Protocol integration and debugging
  • Multi-platform compatibility testing
04

Mass Production & Failure Analysis

Pilot-run support, yield tracking and failure localization to help you ramp up production with consistent quality.

  • Pilot support and yield tracking
  • Failure analysis with 8D reports
  • Alternative-part and cost-down validation
SERVICE PROCESS

Technical support in four steps

From submission to closure, every stage has clear deliverables and timing — no verbal promises.

01

Requirement Submission

Describe your scenario, accuracy and interface constraints, and your target production date.

02

Technical Evaluation

We deliver a solution proposal, component selection and a feasibility conclusion, with risks identified.

03

Prototype Validation

We build samples and complete image testing, interface integration and thermal aging verification.

04

Delivery & Tracking

Parameters and documentation are delivered; we keep tracking and analyzing failures in mass production.

Service SLA Response within 1 business day Evaluation conclusion in 3 business days Evaluation samples in 2–4 weeks
FAQ

Frequently Asked Questions

The questions we hear most at project kickoff. If yours isn't listed here, just reach out.

01Do you support custom sensor and lens combinations?

Yes. We customize optics and sensor combinations based on sensor format, interface and mechanical constraints, with sample validation and measured data.

02What is the minimum order quantity (MOQ)?

Reference designs are available per set; production modules usually start from 1K units, confirmed case by case based on sourcing and certification requirements.

03Do you provide SDK and reference code?

We provide drivers, SDKs and sample applications covering capture, parameter configuration and image output, for mainstream operating systems.

04How do you localize image quality issues?

We provide a standard test procedure and chart recommendations; when needed, we work with lens and sensor vendors for joint analysis and a clear conclusion.

05How long do samples and development take?

Evaluation samples typically take 2–4 weeks; custom projects are scheduled individually based on optics, mechanics and algorithm workload.

06Do you support domestic platforms and localized IT environments?

We support adaptation to mainstream domestic SoCs and operating systems, and provide adaptation test reports and certificates.

DOCUMENTS

Documents & Tools

Common documents and toolkits by project stage; for non-public materials, contact your project window.

DATASHEET

Product Datasheets

Optical, interface, power and temperature specifications of sensor modules and cameras.

REFERENCE

Reference Designs

Schematic key points, mechanical fit dimensions and link connection guidelines.

SDK

Driver & SDK Packages

Driver source code, SDKs, sample applications and build instructions.

TEST GUIDE

Test & Tuning Guide

Test environment setup, chart specifications and tuning procedures.

CONTACT

Three direct channels

Choose whichever is convenient; we assign the right engineer by project ownership.

Support Hotline 0755-23700056

Weekdays 9:00–18:00 — preferred for selection and debugging questions.

Project Email tommy@vnvtech.cn

Send requirement documents, drawings and test data by email for archiving and routing.

On-site Support Shenzhen · Longhua

On-site integration available in the Pearl River Delta; resident support for production issues.

Need an engineer on your project?

Share your scenario and hardware constraints — we respond within 1 business day and assign a contact.